Privacy Policy

1. Scope

This Privacy Policy applies to personal information processing activities related to LetsVPN websites, clients, help content, account services, subscription services, issue feedback, and other related online services.

If a specific feature, activity, partner channel, or third-party service provides a separate privacy notice, that notice will supplement this policy. If the separate notice differs from this policy, the notice applicable to the specific situation will apply.

This policy does not apply to third-party websites, third-party apps, payment channels, app stores, advertising services, or other services not controlled by LetsVPN. Before using third-party services, you should read their privacy policies and user rules.

2. Information We May Collect

When you use different LetsVPN features, LetsVPN may collect information related to the service based on lawful, legitimate, and necessary purposes. The specific information depends on the features you use, your device, account status, and support requests.

1. Account and contact information: When you register, sign in, recover an account, submit feedback, or contact support, you may provide an email address, phone number, verification code, account identifier, contact details, or other identity verification information.
2. Device and client information: To identify compatibility, troubleshoot connection issues, and protect service security, LetsVPN may process device model, operating system version, client version, language setting, device identifier, network type, and basic running status.
3. Subscription and order information: When you use a trial, subscription, payment, refund, or order inquiry feature, LetsVPN may process order number, plan type, subscription status, payment status, transaction time, channel information, and necessary billing verification details.
4. Connection and technical information: To maintain connection stability, identify exceptions, and improve service quality, LetsVPN may process connection status, route selection, error codes, crash information, diagnostic logs, network latency, or other necessary technical information.
5. Feedback and support information: When you submit issue descriptions, screenshots, logs, emails, or chat records, LetsVPN may process the problem details, reproduction steps, device environment, visible errors, and attachments you provide.

LetsVPN does not require you to provide sensitive information unrelated to the service. Please avoid submitting identity document numbers, bank card passwords, payment verification codes, private communications, or other unnecessary sensitive information in feedback, email, or chat content.

3. How Information Is Used

LetsVPN may use collected information for the following purposes:

1. to complete account registration, login verification, identity recognition, device binding, subscription recognition, and account security management;
2. to provide, maintain, and improve LetsVPN websites, clients, connection services, help content, and related support services;
3. to handle issue feedback, support requests, order inquiries, refund verification, account exceptions, and technical troubleshooting;
4. to identify connection failures, slow speed, client crashes, device compatibility issues, node status, and other technical issues affecting service availability;
5. to maintain account security, detect abnormal login, identify abuse, prevent fraud, attacks, malicious registration, and other conduct that may harm service order;
6. to comply with legal obligations, regulatory requirements, judicial assistance, dispute handling, audit retention, and compliance duties;
7. to conduct necessary statistics, service analysis, and product improvement under lawful and compliant conditions, while reducing identification of specific individuals where possible.

LetsVPN will not use personal information for purposes unrelated to the collection purpose. If information must be used for a purpose not described in this policy, LetsVPN will obtain your authorization or provide an appropriate notice where required by applicable law.

4. Storage and Security Protection

LetsVPN retains relevant information only for the period necessary to achieve the processing purpose. Retention periods may be affected by account status, subscription relationship, support records, dispute handling, security audits, legal requirements, and regulatory obligations.

When information is no longer necessary, or when you lawfully request deletion and no retention obligation applies, LetsVPN will delete, anonymize, or otherwise reasonably process the relevant information according to applicable rules.

LetsVPN applies reasonable technical and management measures to protect user information, including access control, identity verification, data isolation, security auditing, abnormal activity monitoring, log management, encryption, and desensitization where appropriate.

Although LetsVPN uses reasonable efforts to protect information security, internet transmission, device environments, and data storage are not absolutely secure. You should also protect your account, password, verification codes, and devices, and avoid entering sensitive information on untrusted pages, devices, or networks.

5. Sharing, Transfer and Disclosure

LetsVPN does not sell your personal information. Except in the following circumstances, LetsVPN will not share, transfer, or disclose your personal information to third parties:

1. you have given clear authorization or consent;
2. sharing is necessary for account verification, subscription processing, payment verification, issue troubleshooting, security protection, or service support, and is limited to lawful, legitimate, and necessary purposes;
3. the processing involves app stores, payment channels, cloud services, email services, customer support tools, security services, or data processing service providers within the necessary scope;
4. disclosure is required by laws, regulations, judicial authorities, regulators, dispute handling, audit requirements, or compliance obligations;
5. sharing is necessary to protect the lawful rights, account security, system security, or public interests of LetsVPN, users, or other third parties;
6. personal information is transferred due to a merger, division, acquisition, asset transfer, restructuring, or similar transaction, and the new holder will be required to remain bound by this policy or rules no less protective than this policy.

When third-party processing is involved, LetsVPN will require the relevant party to process personal information according to agreed purposes, processing scope, confidentiality obligations, and security requirements.

6. Your Privacy Rights

Subject to applicable law, you may have the right to access, correct, delete, copy, restrict processing, withdraw consent, cancel an account, request explanations, or lodge complaints regarding your personal information.

You may submit relevant requests through the contact methods listed in this policy. To protect account and information security, LetsVPN may need to verify your identity and will process your request within a reasonable period.

Some requests may be limited by laws, account security, order disputes, payment records, risk control requirements, technical conditions, or unfinished services. For example, information related to security audits, dispute handling, compliance retention, or unfinished orders may not be deleted immediately.

After you withdraw authorization or request deletion of certain information, related functions may no longer be available. Withdrawal does not affect information processing already carried out based on prior authorization.

7. Cookies and Similar Technologies

LetsVPN may use cookies or similar technologies in website services to support basic page functions, remember preferences, improve access experience, measure site usage, identify abnormal requests, and improve service availability.

You can manage or clear cookies through browser settings. If cookies are disabled or restricted, some page functions, login states, language preferences, or statistical features may be affected.

If LetsVPN uses third-party analytics, measurement, or security tools, LetsVPN will make reasonable efforts to require those tools to process relevant information only for agreed purposes and within the necessary scope.

8. Children’s Privacy

LetsVPN values the protection of children’s information. If you are a minor, you should use related services only with the consent, guidance, and supervision of a parent or legal guardian.

If LetsVPN becomes aware that children’s personal information has been collected without appropriate authorization, LetsVPN will take deletion, processing restriction, or other necessary measures according to applicable laws and regulations.

If a guardian believes that a minor has submitted personal information to LetsVPN, or wishes to exercise access, correction, deletion, or other rights, the guardian may contact LetsVPN through the methods listed in this policy.

9. Policy Updates

LetsVPN may update this Privacy Policy based on changes in laws and regulations, product features, service models, security requirements, or personal information processing activities.

If an update involves important matters such as processing purpose, processing method, information type, user rights, sharing recipients, or other material content, LetsVPN will provide notice through website pages, client prompts, announcements, email, or other reasonable methods.

The updated Privacy Policy will take effect from the date of publication or the stated effective date. If you continue to use LetsVPN services after the update, you are deemed to have understood the updated content.

10. Contact

If you have questions, comments, complaints, or requests regarding this Privacy Policy, personal information processing, account information, data security, or user rights, you may contact LetsVPN through the following channels:

• Email: [email protected]
• X: https://x.com/letsvpnen
• Instagram: https://www.instagram.com/letsvpnen/
• Telegram: https://t.me/letsvpnen

To protect account and information security, LetsVPN may need to verify your identity or ask for necessary additional information before processing related requests.